CUSTOMER SERVICE

PHYGITAL AGENCY prices the service by chat volume and the hours you need covered. We can design a package to fit the size of your business and your budget.

Before starting, our team learns your product and builds a standard Knowledge Base together with the brand. If a question goes very deep, the admin tells the customer politely and passes it to your core team right away.

Closing a sale also depends on how attractive the promotion and the product are. PHYGITAL AGENCY admins use every technique and negotiation skill to raise the Conversion Rate as high as possible, but we cannot guarantee a fixed number.

Yes. Review Management is part of managing a brand’s image. We are skilled at replying to negative reviews to turn a crisis into an opportunity and show how much your business cares.

No. To save customers the trouble of downloading a new app, we can build the points game into your existing LINE Official Account (using LIFF technology), so customers play and collect points right away in the chat app they use every day.

Not at all. Customer service and admin management can be done 100% online. We already work with clients across Thailand, in Bangkok and other provinces. Our core team is in Chiang Mai, which is an advantage for Local SEO in the North, and we serve clients across the country to the same standard.

That is the service. Our admins reply to chats and comments in natural Thai on Facebook, Instagram and LINE OA, close sales where they can, and pass anything they cannot answer to your team.

We report in English: the questions customers ask most, sales closed in chat, complaints and how we handled them. Any conversation that needs a decision from you comes with an English summary.

Your product details, prices, promotions, delivery and return rules, and who to contact when a question goes beyond them. We turn it into a Thai answer guide and agree it with you before going live.